Shipping & Returns

Shipping Policies

  • We only ship within the United States.
  • All orders will be processed and shipped within 1-3 business days.
  • Free in-store pick up is available during store hours.
  • Shipping is free for orders over $150.  There will be an $8 shipping charge for all other orders.
  • Orders are subject to merchandise availability.  We will contact you if the merchandise ordered is not currently in stock or will be delayed.

Returns & Refunds

We want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

  • We have a 15-day return policy, which means you have 15 days after receiving or purchasing your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • You can return the product to us in-store or by mail at your own expense.
  • To start a return, you can contact us at kellyskollections1@gmail.com or login to your account and request a return on your order. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise.  If you elect not to purchase insurance, you are liable for any and all damages.
  • We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store.
  • Please pack returns in the original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives at our store in good condition.
  • A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • Please allow 7-10 business days for a refund to be posted.
  • Any reward points associated with a refund or exchange will be deducted from your Kelly’s Kollections Klub points.
  • Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return with tags and/or original packaging.  Any gift that shows signs of use or wear will not be accepted for exchange.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please send all returns to:
Kelly’s Kollections
3509 6th Avenue
Altoona PA 16602

You can always contact us for any return question at kellyskollections1@gmail.com or by phone at 814-505-7670.

Exchanges

  • Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store.
  • All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 15 days of receipt.

Exceptions / non-returnable items

  • We do not accept returns for perishable goods (i.e. food, flowers, or plants), custom products (i.e. special orders or personalized items), and personal care goods (i.e. beauty products).
  • We also do not accept returns for hazardous materials, flammable liquids, or gases.
  • Please contact us if you have questions or concerns about your specific item.
  • Unfortunately, we cannot accept returns on clearance items or gift cards.

Kelly’s Kollections Klub

  • Any customer wishing to enroll in the Klub must sign up and provide contact information. Earn 50 points for Sign Up.
  • Place an order and earn 1 point for every $1 spent.
  • Receive 50 points when you Celebrate a Birthday.
  • 500 points equals a $25 Order Discount.
  • Rewards may only be redeemed by the enrolled customer and CANNOT be exchanged for cash or gift certificates.
  • We reserve the right to cancel or modify the Kelly’s Kollections Klub Rewards at any time without notice.

 

Kelly’s Kollections wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies.